Privacy Policy
Effective Date: November 2025 • Last Updated: November 2025
1. Introduction
PadiDoctors processes personal and health data in line with the Nigeria Data Protection Act 2023 (NDPA), the Nigeria Data Protection Regulation (NDPR), the National Health Act 2014, and other applicable regulations. This Policy applies to all users of the Platform, including patients and clinicians.
2. Data We Collect
We may collect the following categories of information:
- Identification data: name, email, phone, date of birth, sex;
- Health data: symptoms, vitals, medical history, consultation notes, uploaded files;
- Technical data: IP address, device type, browser, logs and usage metadata;
- Payment-related data: transaction references and billing details from payment providers.
3. Legal Basis for Processing
We process personal and health data under the following legal bases:
- Consent (NDPA Section 26), obtained when you create an account or use our services;
- Healthcare provision & public interest in the area of public health (NDPA Section 27);
- Contract performance, to deliver the services you request;
- Legitimate interest, such as securing the Platform and improving our services;
- Legal obligations, including regulatory reporting and record retention requirements.
4. How We Use Your Data
We use your data to:
- create and manage your PadiDoctors account;
- perform symptom triage and support telemedicine consultations;
- generate and store medical records and prescriptions;
- provide follow-up advice and health education;
- monitor and improve Platform performance and user experience;
- detect, investigate, and prevent fraud or abuse;
- comply with legal and regulatory requirements.
5. How We Share Your Data
We do not sell your data. We may share data with:
- licensed clinicians providing care through the Platform;
- third-party service providers (hosting, messaging, analytics) under strict data protection agreements;
- labs, pharmacies, or hospitals at your request or with your consent;
- regulators or law enforcement where required by law.
6. Cross-Border Transfers
Where data is stored or processed outside Nigeria, we take steps to ensure adequate protection in line with NDPA provisions on cross-border data transfer, including the use of appropriate safeguards and contractual clauses.
7. Data Retention
We retain health records and related information for the periods required by law and professional standards, typically not less than six (6) years for clinical records, unless a longer period is required for legal or regulatory reasons. Further details are contained in our internal Data Retention Schedule.
8. Your Rights
Under NDPA and NDPR, you have rights including:
- access to your personal data;
- correction of inaccurate data;
- request for deletion in certain circumstances;
- restriction or objection to certain processing;
- data portability, where applicable;
- withdrawal of consent (without affecting prior lawful processing).
To exercise these rights, contact us at privacy@padidoctors.com.
9. Security Measures
We implement technical and organisational measures to protect your data, including encryption, role-based access controls, secure logging, and monitoring. While we strive for strong security, no system is completely immune to risk.
10. Children’s Privacy
PadiDoctors is intended for adults, but minors may use the Platform with parental or guardian consent. We handle children’s health data with additional care and in line with applicable laws.
11. Cookies & Tracking
We may use cookies and similar technologies to support authentication, security, and analytics. You can manage cookie preferences through your browser settings, although some features may not work properly if cookies are disabled.
12. Changes to this Policy
We may update this Privacy Policy from time to time. We will update the “Last Updated” date and, where appropriate, notify you of significant changes through the Platform.
13. Contact
For questions, requests, or complaints related to privacy, please contact:
Email: privacy@padidoctors.com
General support: support@padidoctors.com