Frequently Asked Questions
Clear answers about PadiDoctors, how it works, and how we help you move from symptoms to the right next step with confidence.
Designed for clarity, safety, and trust — especially when you are not sure what to do next.
About PadiDoctors
What PadiDoctors is, what it does, and how people begin using it.
What is PadiDoctors?
PadiDoctors is a digital health platform designed to help people in Nigeria understand their symptoms, receive safe health guidance, and connect with licensed medical doctors when needed.
You can describe how you feel in English or Nigerian Pidgin, and the system provides a clear, easy-to-understand summary to help you decide the next step in your care.
Is PadiDoctors a hospital or emergency service?
No. PadiDoctors does not replace hospitals, emergency services, or in-person care. It is designed as a first step to help you understand symptoms and seek appropriate medical attention.
Do I need an account to use PadiDoctors?
You can explore symptom guidance without signing in. To save your history or connect with a licensed doctor, you will be asked to create an account or sign in.
Medical Safety & Clinical Role
How clinical decisions are made and where PadiDoctors fits in the care journey.
Is this a medical diagnosis?
No. PadiDoctors provides educational health guidance only. The information you receive is not a diagnosis and should not replace professional medical advice.
Only a licensed medical doctor can diagnose conditions, prescribe medication, or make treatment decisions.
How do doctors use PadiDoctors?
Technology supports the process, but doctors make clinical decisions. Licensed clinicians review information provided by users and guide care based on their professional judgment.
How the Symptom Checker Works
A simple path from symptoms to guidance — and to a doctor when needed.
Describe your symptoms
Share what you are feeling in your own words using text and voice input where available.
Get a clear summary
The system summarizes your symptoms in simple, plain language that is easier to understand.
Receive guidance
You receive guidance on what to do next — including when it may be important to speak with a doctor.
Connect when needed
When appropriate, you can connect with a licensed medical professional for further consultation.
PadiDoctors is designed to support early understanding and safe decision-making, not to replace professional care.
Entering Vital Signs (Optional)
Helpful additional information that can improve understanding of your situation.
Entering vital signs is recommended but optional. It helps clinicians better understand your situation.
- Temperature (°C) — oral, armpit, or infrared
- Blood pressure (mmHg)
- Heart rate and breathing rate
- Oxygen saturation (SpO₂)
- Weight and height
Always use properly functioning devices and follow manufacturer instructions. One abnormal reading alone is not a diagnosis.
When to Seek Urgent Care Immediately
Situations where you should not wait for digital guidance.
- Severe chest pain, sudden weakness, confusion, fainting, or seizures
- Severe difficulty breathing or oxygen levels below normal
- High fever with stiff neck, severe headache, or persistent vomiting
- Uncontrolled bleeding, serious injury, or suspected poisoning
Privacy, Data Protection & Trust
How your information is handled and the principles behind the platform.
Is my information safe?
Yes. We handle personal health information with strict confidentiality and security controls in line with the Nigeria Data Protection Regulation (NDPR).
Your data is protected using secure systems and is only accessed for healthcare purposes or when required by law.
Does PadiDoctors sell my data?
No. We do not sell personal health information. Your trust and privacy are fundamental to how we operate.
Built to give you clarity before the next step
Our goal is to give you reassurance, clearer understanding, and safe guidance — so you can take the right next step with confidence.